FREQUENTLY ASKED QUESTIONS
How far in advance should I order?
We do our best to fit everyone in if we're able to, but we ask for a minimum of 1 weeks notice for all orders this way we can ensure we have everything you need.
What payment methods do you accept?
If booking a service, we accept e-transfer payments. For products available online, we accept all major credit cards or Paypal payments.
What are your payment terms?
FULL payment is due in order to book if you're order total is under $200. Any orders above $200 must pay 50% to secure your date/order & the remaining 50% is due 7 days prior to your event.
do you provide a design of what I need?
Once we get to know your style and what you're aiming to achieve we provide a sketched design after you have paid your booking deposit. This is for you to be able to visualize your decor setup & for everyone to understand what is expected of the day of the event.
How do I explain what I want?
Let's start with the basics, tell us your color/theme! We love to look at all your inspiration photos whether it's our work, or someone else's.
What is your refund policy?
We do not offer refunds, however we do understand that with this COVID-19 situation events might be cancelled or postponed. If this is the case, we will credit your PAID amount towards a future order up to ONE year after original event date.
Can I order a gift for someone if I'm not local to you?
YES! We have many clients from all over who have ordered from us to send a gift to someone local to us. If you'd like us to deliver your order, there will of course be an additional fee. We deliver within Toronto and the GTA.